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Help Desk
JFK Library - Lower Level
Cheney, WA 99004
phone: 509.359.2247
fax: 509.359.6847

Troubleshooting Links

EWU Accounts Page - This page allows Students, Alumni, Faculty, and Staff to conveniently change their Active Directory (NetID) password. If you have forgotten your Active Directory (NetID) username this page will also tell you what that is. PLEASE NOTE: If you are using an EWU computer and are not on campus, using this page to change your password may result in your computer not recognizing the new password.  You will need to connect the computer to the campus network and successfully login before the new password will be acknowledged.

Student Email Account Page - This page allows Students to Create an Email account, Reset their Email password, and Remove a Registration Hold on their Student Record.  You will be asked to sign in using your Active Directory (NetID) credentials. This is the username and password you use to log onto the computers and wireless network on campus.

Eaglenet PIN Reset Page - This page allows anyone to reset their Eaglenet PIN (password). Just enter your EWUID number and click on the "Forgot PIN?" button.  You will then be asked some simple questions to verify your identity before being allowed to reset your PIN.

Faculty/Staff VPN Access Page - This page allows anyone to access the EWU Faculty/Staff VPN. If your computer does not have the VPN client installed, it will offer to install it for you.

Student VPN Access Page - This page allows anyone to access the EWU Student VPN. If your computer does not have the VPN client installed, it will offer to install it for you.

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