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Information Technology Division
202 Huston Hall
Cheney, WA 99004
phone: 509.359.2247
fax: 509.359.6847

Report an Incident

Reporting incidents involving sensitive data

Any machine that is believed to be compromised and known to store sensitive data should by handled as follows:

  • STOP using the system - please do NOT run antivirus scans, patch the system, reboot, power off or unplug any cables. Taking any action on the system may be detrimental to a forensic investigation.
  • Immediately call [phone number]. If you are unable to get a response, please try to contact an IT executive staff member. Please also send an email infosecurity@ewu.edu.

Reporting Phishing Emails

Please send phishing emails to phishing@ewu.edu. Be sure to include the full email headers with your report.

To display full message headers:

  1. In Outlook 2010, 2007, or Outlook Web Access (OWA), double-click the message so that it opens in its own window.
  2. Instructions by version:
    Outlook 2010: in the Tags group, click the dialog box launcher (small square with an arrow).
    Outlook 2007: in the Options group, click the dialog box launcher (small square with an arrow).
    Outlook Web Access (OWA): click the "Message Details" button (the icon is an envelope with a small document over it).
    Outlook 2003: from the View menu, select Options... .
  3. The message headers are at the bottom of the window, in a box labeled "Headers:" or "Internet headers:".
  4. Copy the content of the headers and paste them into your report email.

Reporting viruses, malware and other incidents

Please report virus/malware infections and other incidents by using the web helpdesk https://whd.ewu.edu

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