Our Services

The Office of Information Technology (OIT) is pleased to announce updates to the process for requesting Information Technology projects and/or services. OIT Projects supported by a VP/ Division Head can now be submitted ANYTIME throughout the year via Web Help Desk and will be presented to the President's Executive Committee (PEC) for approval monthly. Once approved, OIT has a 60-day window to begin work on the project.

OIT Project Request Process:

The first step of this process requires the completion of the EWU OIT Project Request found in the Web Help Desk.

1. The Initiator logs into the Web Help Desk, selects Customer Request, OIT Project Request under Request Type and fills out the request (NOTE: Anyone can initiate a request). The form contains information such as:
   * Customer name, phone, and department
   * Description of the business need, problem or opportunity.
   * Project Justification
   * Cost estimate and/or budget information.

2. The Information Technology Project Management Office (PMO) reviews the requests. 

3. The request is reviewed by OIT Subject Matter Expert(s) and the OIT Senior Management team and the project charter is completed.

4. If necessary, the request is reviewed by the appropriate governance committee.

5. President's Executive Committee (PEC) reviews, approves and prioritizes requests.

6. Approved requests are assigned an OIT Project Manager who will begin the effort within 60 days.

Please direct any comments or questions to the OIT Project Management Office at gcrary@ewu.edu or 359-2375.