Help Desk

The Help Desk and TechEZE have been combined to provide you with a single point of contact for all your technical needs. With a single call or email, you can contact our Help Desk for assistance with your computer, enhanced classroom, printer, telephone, or technology related requests. Additionally you may now enter and track your own tickets as well as access a growing knowledge base library using the Web Help Desk. Whether you need new service; a change in service; or have a question, concern, or a comment concerning service, please don't hesitate to contact us and request professional technical support that will provide you with:

  • Fast and reliable service
  • Specialized assistance in solving your telephone, computer and networking problems
  • Assured quality service follow-up
  • A friendly atmosphere

Hours of Operations and Locations

509-359-2247 or 6411
Location: JFK Library, lower level
Email: HelpDesk@ewu.edu

 

Fall Quarter Hours

Monday through Thursday
7:30am to  8:00pm
Friday
7:30am to 6:00pm
Saturday

12:00pm to 5:00pm

Sunday
1:00pm to 6:00pm

 

To create or monitor a help desk ticket, click on Create a Ticket up at the top.

Come take a tour, check out the FAQ library, or just see how easy it is to get help when you need it. That's right, help is just a click away! See the Web Help Desk Quick Reference Guide for more details.

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