Advising FAQs
General Undergraduate Academic Advising
Sutton Hall 103 (1st floor)
Cheney, WA 99004-2445
Directions to Campus
Phone: 509.359.2345
Fax: 509.359.4338
Frequently Asked Questions:
Check our Advising Frequently Asked Questions below; they may help to answer your questions quickly and easily. You are also always welcome to call the Academic Advising front desk at 509.359.2345.Who is my Academic Advisor?
How do I get more information about the nursing program?
How can I schedule a meeting with a pre-nursing advisor?
I want to register; what should I do?
Can you send me information about a particular major? What classes are required for my major?
I can't register because I have a registration hold. What should I do?
When is the last day to register/add/drop/withdraw from a class?
How do I waitlist for a class? How do I get off the waitlist and officially add the class to my schedule?
How can I get in contact with my instructor/professor or major advisor?
How do I apply for Graduation?/When are Graduation Applications due?
I didn't get a grade for my class. What should I do?
I think there was an error with one of my grades/I don't agree with one of the grades I received. What can I do?
Q: Who is my Academic Advisor?
A: You can find out two ways:
- Log-in to EagleNET. Go to:
- Student
- Student Records
- View Student Information
- Your Academic Advisor is listed as the Primary Advisor
- Call the General Undergraduate Academic Advising Office at 509.359.2345.
Q: How do I get information about the nursing program?/I have questions about the nursing program.
A: Most questions about the Bachelor of Science in Nursing program can be answered quickly by reading carefully through the EWU Pre-Nursing Blog.
Q: How can I schedule a meeting with a pre-nursing advisor?
A: General Undergraduate Academic Advising has two pre-nursing advisors. There are several things that must be completed before students may schedule an appointment to meet with a pre-nursing advisor:
- Read very carefully through the Pre-Nursing Blog to make sure you understand the prerequisite courses and admission requirements for this program and the high level of competitiveness that students must meet.
- Apply for admission as a new freshman, new transfer, new post bachelor student, or former student returning.
- Upon admission, confirm your intent to enroll and pay the New Student Enrollment Fee.
- Call General Undergraduate Academic Advising to schedule an appointment with a pre-nursing advisor: 509.359.2345.
Q: I want to register; what should I do?
A:
- If you have not been enrolled at EWU for more than 4 quarters, you need to reapply as a Former Student Returning.
- If you have never attended EWU, you will need to apply as a new freshman, new transfer, or new-post bachelor's student through the EWU Office of Admissions.
- Upon admission, confirm your intent to enroll and pay the New Student Enrollment Fee.
- The next step is to make an appointment with an academic advisor or departmental advisor for academic advising and registration:
- Students with direct transfer degrees who know which major they would like to pursue should contact that department directly. Visit the department's website for the secretary's/main office phone number. Select your department from the list of programs available. You may also call the Campus Operator at 509.359.6200 for department contact information.
- Students with less than 1 year of transfer work and students who have not decided on a major will typically meet with an academic advisor in General Undergraduate Academic Advising; call 509.359.2345 to schedule your appointment with an advisor.
- Meet with your academic or departmental advisor, who will help you select classes and lift your new/returning student hold.
Q: Can you send me information about a particular major? What classes are required for my major?
A: Please visit the EWU Catalog online for specific information about your major of interest (departments are listed alphabetically). You may also find important information on the major department's website. Click here for a list of departments.
top
Q: I can't register because I have a registration hold. How can I get this lifted so I can register?
A: This depends on which registration hold is on your account. You can view your registration holds in EagleNET:
- Student
- Student Records
- View Holds
Each individual hold is controlled by a particular department. Contact the individual department or person in charge of each individual hold for assistance.
List of Common Registration Holds (there are many other hold types)
| HOLD TYPE | WHAT IS THE HOLD FOR? | WHO CAN CLEAR THE HOLD? |
| EWU Student Email Needed | Student must set up official EWU email account and log-in to activate the account. | The hold is automatically cleared when you set up your student email account and log in for the first time. |
| New/Returning Student |
All new and returning students must meet with an academic or departmental advisor prior to registering for classes. | Contact General Undergraduate Academic Advising to find out how to schedule an appointment: 509.359.2345. |
| <45 Credit |
All students with less than 45 earned credits must meet with an academic or departmental advisor prior to registering for classes each quarter. | Contact your academic advisor or departmental advisor to schedule an advising appointment. |
| Missing Transcripts | Students are required to submit all final high school and college transcripts to EWU prior to registering for the next term. |
Contact the Office of Admissions: 509.359.2397 or clear hold by submitting missing official transcripts (high school and/or college) to the Office of Admissions. |
| >90 Credits, Must Declare | Students with over 90 credits must officially declare their major. | Meet with an advisor in your major department to officially declare your major. Records and Registration clears the 90 Credit hold once they receive the Major Declaration Form. Major Declaration Instructions |
| Account Balance Over $200 |
Students who owe over $200 cannot register until their balance owed is less than $200. | Contact Student Financial Services with questions: 509.359.6372 or clear hold by bill payment on EagleNET. |
| Account Balance Under $200 | Students who owe under $200 can register for courses but may not request an official transcript or see their transcript in EagleNET. | Contact Student Financial Services with questions:509.359.6372 or clear hold by bill payment on EagleNET. |
| <2.0 GPA / Probation Hold | Students whose cumulative GPA is below 2.0 are on Academic Probation. Students on Academic Probation must meet with their academic or departmental advisor prior to registration. | Contact your academic advisor or departmental advisor to schedule an advising appointment. |
| Academic Dismissal Hold | Students who have been academically dismissed are not eligible to return to EWU until they have submitted a Petition for Academic Reinstatement and have been approved for reinstatement. Students who have been absent from EWU for more than four quarters must apply for readmission. | Petition for Academic Reinstatement and instructions are available here. Completed Petitions must be submitted to GUAA, by the posted deadline, if the student is undeclared OR to the college's Dean's Office if the student is declared. Contact your academic advisor or departmental advisor with questions. |
| Registrar's Hold CH 33 VA | Students with Veteran's benefits may not change their class schedule after the 10th day of the quarter without first contacting the Veteran's Office | Contact EWU Veterans Services in Records and Registration: 509.359.7040. |
| Missing/Incomplete Address |
Student's contact information is missing or incomplete. | Contact Records and Registration to update contact info or update it in EagleNET. |
| Disciplinary Hold | Students with disciplinary holds need to contact the Office of Student Rights and Responsibilities. | Contact the Office of Student Rights and Responsibilities: 509.359.6316. |
| Open Disc. Case | Students with disciplinary holds need to contact the Office of Student Rights and Responsibilities. | Contact the Office of Student Rights and Responsibilities: 509.359.6316. |
| Athlete Hold | Student Athletes must contact their Athletic Advisor prior to registration. | Contact an Athletic Advisor: Tamara Hageage: 509.359.6045 or Melanie Thomas: 509.359.7438. |
| International Stu Reg Hold / SEVIS Hold |
International students must contact their International Student Advisor prior to registration. |
Contact an International Student Advisor in the Office of Global Initiatives: 509.359.2331. |
** If you have a hold on your account that does not appear in this list, and you need assistance determining how to get the hold removed, contact General Undergraduate Academic Advising (GUAA) for assistance: 509.359.2345.
Q: When is the last day to register/add/drop/withdraw from a class?
A: The last day to add classes on EagleNET is the 3rd day of the quarter. After this time, students may only add classes with instructor signature permission on an In-Person Registration/Change Form. Completed In-Person Registration/Change Forms must be submitted to Records and Registration, SUT 201.
Students may drop classes on EagleNET through the 5th day of the quarter. During the second week of the quarter, students may only drop classes by completing and submitting an In-Person Registration/Change Form to Records and Registration, SUT 201.
The last day to add or drop classes is the 10th day of the quarter. After the 10th day, students cannot drop a course, but can withdraw from a course through the 7th week of the quarter. See the current Quarterly Announcement for a calendar of dates and deadlines for the current quarter.
top
Q: How do I waitlist for a class? How do I get off the waitlist and officially add the class to my schedule?
A: For detailed Waitlist Information, click here.
top
Q: How can I get in contact with my instructor/professor or major advisor?
A: You may contact the department's main number or secretary to find out the best way to reach your instructor or major advisor (i.e. when his/her office hours are). You may find the department's main number by contacting the campus operator: 509.359.6200 or by visiting the department's website.
top
Q: How do I apply for Graduation? / When are Graduation Applications due?
A: Information on applying for Graduation and Commencement, Graduation Application and deadlines are available here.
top
Q: I didn't get a grade for my class. What should I do?
A: If your transcript shows a 0.0 - that is the grade you earned. If you actually do not yet have a grade posted for your class, check back in a day or two. Grades are posted the Wednesday following finals week, but occasionally an instructor may be delayed in submitting grades. For grade questions, make sure to contact your instructor directly. You may find their contact information on the department website or by contacting the Campus Operator: 509.359.6200.
top
Q: I think there was an error with one of my grades. / I don't agree with one of the grades I received. What can I do?
A: For all grading questions or concerns, make sure to contact your instructor directly. You may find their contact information on the department website or by contacting the Campus Operator: 509.359.6200.
- If there is an error in grading, the instructor needs to submit a Grade Change form through Records and Registration.
- If there was no grading error, but you feel that the grade you earned is unfair, you may submit an Intent to Appeal a Grade Form through Records and Registration, SUT 201. For detailed information and instructions, see the Grade Appeal Policy website for forms and instructions or visit Records and Registration directly in SUT 201.
Directions to Main Campus (Cheney, WA)
Click here for a printable PDF version of the map.
West Bound on I-90
Take Exit 270 (Four Lakes). Travel on HWY 904 for 6 miles. Once you enter Cheney, you will pass through two stop lights. Turn right on D Street. Metered parking is available throughout the campus and free parking is available in Lot P12: Main Campus Map (Cheney, WA).
East Bound on I-90
Take Exit 257 (Tyler). Travel on HWY 904 for 11 miles. Once you enter Cheney, turn left on Washington Street. Metered parking is available throughout the campus and free parking is available in Lot P12: Main Campus Map (Cheney, WA).
top